Great customer service on the phone

Are you looking to gain skills in professional telephone communications for your team? You  know customers make an immediate judgment about your company based on the first thing they hear, and first impressions are harder to shift than you might think!

For a business, the telephone is often the first and only point of contact with some customers.

This comprehensive telephone training course covers professional telephone techniques to wow your customers.

Topics include:

Call flow strategy

Memorable opening

Memorable end

Putting your caller on hold

Call transferring

Your phone voice

Call control

Available as a half-day & up and customized to your specific requirement.

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